Customers have the right to return or exchange products within 30 days from the date of receipt, provided that the product is in its original condition and has not been used.

Products purchased during sales, promotions, or special offers cannot be returned or exchanged unless there is a manufacturing defect.

The original invoice must be provided when requesting a return or exchange.

Refunds will be processed using the same payment method within 3 to 7 business days after the request has been reviewed and approved.

Returns and exchanges are processed free of charge, with no additional fees.

Return & Exchange Policy

• Customers have the right to return or exchange products within 14 days from the date of receipt, provided that the product is in its original condition and has not been used.
• For manufacturing defects, customers have the right to return or exchange products within 30 days from the date of receipt, subject to inspection and verification of the defect.

Eligibility for Returns & Exchanges

• Products must be returned in their original condition and unused.
• The original invoice must be provided when requesting a return or exchange.
  

Refund Process

• Refunds will be processed using the same payment method used for the original purchase.
• Refund requests are reviewed before approval.
• Approved refunds are completed within 3 to 7 business days.

We provide our customers with several secure and convenient payment methods, including:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa / MasterCard)
• Vodafone Cash
• InstaPay
• Fawry
• Paymob

Payment Terms

• Electronic payments must be successfully completed before orders are shipped.
• For Cash on Delivery orders, customers are required to pay the full order amount upon receipt.
• All financial transactions are processed through secure and authorized payment service providers.
• The website does not store customers' credit or debit card information.
• The website administration reserves the right to review or cancel any order in the event of payment issues or suspected fraudulent activity.
• All prices displayed on the website are in Egyptian Pounds (EGP) unless otherwise stated.
• After completing payment or confirming an order, customers will receive a confirmation message containing the order details.
• For any inquiries regarding payments, customers may contact Customer Support through the communication channels available on the website.

Privacy Policy

We are committed to protecting the confidentiality of our customers' personal information and do not share personal data with any third party.

Information Usage

• Customer information is used solely to improve the shopping experience.
• Personal data may be used to process and confirm orders.
• Information may also be used to provide customer support and respond to inquiries.

Payment Security

All payment information and transactions are handled securely through trusted payment service providers.

Customer Consent

By using this website, customers agree to the terms outlined in this Privacy Policy.